I bought a mattress from a certain shop off the Polis Road and it was delivered just under three weeks ago. I had paid a deposit on it and the outstanding amount was paid when the mattress was delivered. Both the payments were by UK sterling cheques.
When the mattress arrived at the house we were on our way out so it was later on in the evening when we took it out of the poly bag only to discover it was absolutely filthy!!
I telephoned the shop the next morning and was told by the owner he had ''a special machine'' to clean it
and he would try to get out to me that afternoon! (Saturday) He didn't arrive so I phoned the shop again on the Monday morning and was told that the chap was away and wouldn't be back until the Wednesday afternoon! I have just about had enough of being ripped off so I phoned UK and put a stop on both cheques. Needless to say I knew I would get a phone call just as soon as the chap realised there was a problem with my payment. The call came today so I told him to come and collect the mattress which he has done.
In my opinion if the cheques hadn't been stopped I would still be waiting for the shop to contact me.
What atrocious customer service this shop has, in fact it hasn't any at all so this is one place I won't be returning to.
Marj
